Russell’s Ramblings

Those who do not hear the music might think the dancer mad

New beginnings

surfside January is a month of new beginnings. Some of us may head into the New Year lamenting the fact we came up short in our goals for 2016. Others of us plunge into the gym and say to ourselves this is the year I am really committed to getting in shape.  Perhaps as a business owners, we look at 2017 as the year we will turn the corner and have “Our best year ever!”

Regardless of whether we were successful in hitting benchmarks set in the past or we came up short in our personal or professional goals, now is the chance to have a clean slate ahead and recognize that often the only limitations we have… are those we impose upon ourselves.

In 2017, the Lake Norman Chamber will focus on the entrepreneur – those men and women who shirk the traditional boundaries and institutions with a vision of creating something unique and innovative. It is that very spirit of entrepreneurship that has shaped the Lake Norman business community allowing us national accolades in magazines and media outlets. Whether it is a recognition as the most desirable suburban community, a great place to do business, or simply one of North Carolina’s Top Towns – it starts with a common vision and a commitment to fulfilling that goal.

As we work to create programs that foster entrepreneurship, we also acknowledge our 30th Anniversary as the Lake Norman Chamber of Commerce. Our chamber was started in 1987 by business leaders with vision who saw our community, not just as it was, but the region that it could become.

I recently asked Lake Norman Chamber founder John Cherry, “Is the 1,000 member organization we have today, what you and the other business leaders envisioned three decades ago?” John replied, “We knew our real strength was working together. The Chamber has always been more than a networking group hosting seminars. It is an organization that promotes our story to other regional business and elected leaders to achieve our mutual objectives.”

At the Chamber’s upcoming Annual Gala on Friday, January 20th, we will recognize extraordinary individuals, businesses, and organizations who are shaping the very fabric of our regional community. That same day, we will also host Focus Friday with area nonprofits to discuss how we can work together to be the change necessary to tap the hidden talents of our citizens which elevate communities from good to great.

Howard Schultz, the chairman and CEO of Starbucks said, “I believe life is a series of near forbes-image-of-starbucks-howard-schultzmisses. A lot of what we ascribe to luck is not luck at all. It’s seizing the day and accepting responsibility for your future. It’s seeing what other people don’t see and pursuing that vision.”

Schultz would tell you, a successful entrepreneur may not even be able to count their failures. They simply regard their challenges as a stepping stone in their eventual journey to success.

As we all embark on a new year filled with unbridled opportunities, we will certainly be faced with near misses and perhaps a setback along the way. The great news is we don’t have to accept any short coming as a limit to our success.

2017 can be a year of renewed vision and commitment where there is simply no limit in what we can accomplish by working hard, working smart, and most importantly working together.

In the end, … it’s all up to us!

January 2, 2017 Posted by | Chamber of Commerce, Uncategorized | , , , , , , | 1 Comment

Lots to be thankful for!

Last weekend, a longtime friend called to inform me she was moving to Colorado and hoped we could get together again before she made that trek out west.

Jill was one of the first people I met at the lake when I took over the helm of the Chamber in 1996. She and I could not have been more different in our political philosophies. She was a diehard progressive and I was clearly a conservative when it came to my beliefs and values. Yet, our love of the Lake Norman community and the potential of this region transcended our partisan differences.

jayceesAs a reporter for the only newspaper in the area at the time, Jill and I were both involved in many of the milestone events for our area, such as the groundbreaking of the “New” Exit 25 on I-77 and the grand opening of Birkdale. Since she also served as president of the Lake Norman Jaycees and was active in both the Chamber and Rotary, she and I interacted a great deal over two decades.

As we sat together on her last weekend in town, we lamented how partisan, bitter, and angry politics have turned both nationwide and locally. Ironically, we also both remarked how glad we are that it will soon come to an end – at least until next fall! We spent the next two hours reminiscing friends we have lost here at the lake and celebrating how things have grown and prospered since we first met over 20 years ago.

As we started to say our goodbyes, almost on cue – a beautiful Lake Norman sunset burned brightly in the sky above The Port City Club. We watched as the sun slowly sank below the cool waters, glistening orange and yellow as the day gave way, surrendering to twilight.

We hugged one last time and she left for her new life out west. Driving home, I was reminded that during this season of Thanksgiving, how very fortunate and thankful I am to all of the many people like Jill who have profoundly shaped our community and my life. And, how much better the Lake Norman region is because of these remarkable individuals. I am also very thankful that unemployment is down, our local real estate market is thriving, and commerce is strong. The chamber continues to introduce new businesses to the Lake Norman market, engage new members and benefit from the immense dedication of our volunteers. For these things, we are immensely grateful!

Recently, the Chamber held a Public Safety Luncheon where we saluted our local Police, Fire, and First Responders for keeping our families and businesses safe. While riots and protests ensued just a few miles down the road, our communities were safe! For that and for the services this special group provides each day, we should all be relieved and thankful!

We also celebrate the growth of our Lake Norman Chamber Young Professionals who celebrate their second anniversary this month! This group is growing as we see more and more young adults get involved in their community. America can feel the power of her young people and nowhere is that more evident than Lake Norman.ed-collab

Last month, we called on local businesses to help our Lake Norman Education Collaborative and you responded recognizing the need for businesses to partner with our public education. Thank you!

While I am thankful the campaign season is coming to a close – I am also very grateful to the men and women who both serve and those who seek political office.

As I watched Jill walk away, it occurred to me sometimes it’s the smallest of things and the people who have touched your life you cherish most of all. You may not remember all they said, perhaps not all they did, but you remember how they made you feel and the impact they have had on your life.  It really is a lot to be thankful for.

 

 

December 20, 2016 Posted by | Uncategorized, Chamber of Commerce, Politics, Junior Chamber of Commerce (Jaycee) Speeches | , , , , , , , , | Leave a comment

A Portrait of a Life well Lived

Ask anyone who knows me well and they will likely tell you I am a creature of habit. A typical work day begins with cups of coffee, looking through email, scanning the headlines of various news sites before I turn to social media and catch up with the unfiltered discussions of the day.

Last Friday was a day like many others as I perused Face Book, looking over the rants on I77, comments on the new Beach at Ramsey, and upcoming events over the weekend. I also took note of the birthdays and sent notices to those who were celebrating their special day.

That night was the annual Symphony at McGuire and for those of you who went, you may recall the brief intermission taken to allow for the bad weather to pass.  I took that opportunity to check out Face Book on my phone and there, among the many posts, was one which said that Donna Mitchell was losing her fight with cancer. She was one of those who I had written happy birthday earlier that morning.

It was perhaps fortunate that the darkness had fallen on McGuire as the symphony began to play again. It hid the anguish on my face and the tears which filled my eyes.

I wasn’t particularly close to Donna or her sister Tabetha, though both are chamber members. They joined a couple of years ago with their business Cork & Canvas and celebrated their ribbon cutting at the Chamber.

Donna Pic for Cluttered DeskIt was on a January night last year that the two ladies sauntered up to my table at a Lake Norman restaurant and presented me with a cup of mint chocolate chip ice cream. Donna explained they were celebrating Donna’s daughter’s birthday. It was something they did each year to remember Destin who passed away in a tragic car accident a few years ago.

Last fall, I read a post on Face Book from Donna as she shared they had found cancer and she was being treated at Novant here in Huntersville.  I asked Tabetha would it be okay to drop by and she indicated Donna would love it.

When I poked my head into the room, Donna was hooked up to an IV Machine. She apologized for how she looked as the chemo had taken a toll on her long locks of golden hair. But what I saw was the radiant smile that I remembered each time that we had met.

We spent the next hour talking about the highs and lows of life. Her low – the tragic death of her daughter. The pain of losing a child and the grief she carried. She had stopped painting, a gift she inherited from her father. But it was the love of her sister Tabetha who encouraged her to move to the lake and start a business with her that filled her life again.

Donna’s love of painting and Tabetha’s entrepreneurial spirit launched the Cork and Canvas painting parties as the two sisters helped people around the lake find their hidden talents.

Then the unexpected – the unwelcomed thief who steals moments and brings pain – cancer.

I followed Donna’s ordeal mostly through her posts on Face Book. When I recently read she was at Wake Forest and undergoing treatment, I thought about stopping by on my visits to Raleigh. But like so many of us, time also seemed to get in the way.  Maybe next time!

On June 1st, I read a post where she spoke of her challenge and how much she appreciated the support of so many. I sent her a personal email encouraging her and reminding her she was in our prayers. She thanked me and then sent the little Smiley Face emoticon. That was our last chat and looking back, I cannot help but think how appropriate.  It’s the smile I do remember the most.

The painter’s hands are resting now. Her canvass is complete. A life filled with the bright bold colors of love in the lives she touched and the light pastels that spoke to her lows. Donna was a wife, a mom, a sister, a daughter… and yes a painter. Her illness cut short our time together but it left a portrait not of an unfinished life, but a bright splendid painting of triumph over adversity and the realization to seize every moment with broad bold strokes.

Our last words at Novant was for her to get better so she could teach me to paint. Looking back on that moment, I realize she taught me much more than that. It was really a lesson in how to live.

July 5, 2016 Posted by | Chamber of Commerce, Personal, Uncategorized | , , , , | Leave a comment

Zeiss Leaves Legacy on Local workforce

The below column was written exclusively for The Lake Norman Citizen Newspaper and appeared in the April 6, 2016 issue (page 39 – For the Record)
zeissNearly a quarter of a century ago, a man of boundless energy, laser focus, and a commitment to higher education took the helm of Central Piedmont Community College.  In 1992, Dr. Tony Zeiss became just the third president of a community college that today serves 70,000 students a year.

Under Tony’s leadership, the college has grown from one campus to six, including the Merancas Campus in Huntersville. Dr. Zeiss has created a “learning college” whose mission is not simply to transfer knowledge from teacher to student but to create an atmosphere that allows students to discover knowledge, to apply it, and in essence become a problem solver.

Early in my career with the Lake Norman Chamber, I had the privilege to sit down with Beverly Dickson, the Dean of the Merancas Campus at the time. Beverly, who served on my board for six years, pointed out that the traditional four year college, while providing a “college experience,” was becoming unaffordable and less accessible for many students.

Enter Zeiss who understood that employers in the Charlotte region and beyond are challenged to find knowledgeable and skilled workers. Tony and his team set out to create a culture that prepared students for the workforce and deliver area businesses and industry high caliber employees committed to their task.

In 2005, the Lake Norman Chamber partnered with CPCC in a Workforce Development Summit held at the Merancas Campus. Highlighting several of our Lake Norman companies such as Lowe’s and Daetwyler, the theme of the summit was “Get ‘em While They’re Hot.” It was the title of Dr. Zeiss’s book on how to attract, develop, and retain peak performers in the labor shortage we faced at the time.

Tony gave me a copy of the book and made a little notation within its cover. Looking at it the other day, I also noted several turned down pages and highlighted text that I’m often guilty of doing to my favorite books.Zeiss Book

Zeiss writes, “Today’s leaders must learn to think globally, appreciate cultural diversity, develop high technical skills, build partnerships, and share in decision making.” Zeiss goes on to point out the critical skills needed to succeed are – the ability to communicate and create employee support for a shared vision, unwavering integrity, a focus on results, and a commitment to customer satisfaction. More than a decade later, his words are still the foundation for success today.

The campus here in Huntersville trains firefighters and police through their Public Safety program and Criminal Justice Academy as well as collision repair, emergency medical training and general public education.

On April 14, Dr. Tony Zeiss will speak to business and community leaders at the Lake Norman Chamber PowerLuncheon for the last time as President of CPCC. Although I suspect he will still be impacting the next generation of employees and business leaders in other ways.

Joseph Addison once said, “I consider the human soul without education like marble in a quarry, which shows none of its inherent beauties until the skill of the polisher fetches out the colors and makes the surface shine.”

The next time you call that electrician to your house, have an EMT respond to a family emergency, have your car repaired at a nearby body shop, or have an accountant work on your taxes, remember that skilled worker may just be a product of our community college system.

Dr. Zeiss has taken a block of marble, shaped our workforce and revealed the community we could be. It’s a legacy of promise and opportunity and the best work of any life.

Bill Russell, Huntersville, NC

Bill Russell is the President & CEO of the Lake Norman Chamber of Commerce which serves 1,000+ business members in the Huntersville, Davidson, Cornelius, and greater Lake Norman region.

April 12, 2016 Posted by | Chamber of Commerce, Uncategorized | , , , , , , , , , | Leave a comment

Special Message to the Membership from 2016 Chamber Chair Callan Bryan

 

Callan BryanLake Norman Chamber Members:

2016 is off to a great start for business in our region and I am excited about what lies ahead for our Chamber during my tenure as your 2016 Chamber Chairman of the Board of Directors. As we are charting the course for the future of our Chamber, I believe it is important to understand the foundation of our strong organization.

The Lake Norman Chamber of Commerce was chartered by the State of North Carolina in June 1989 as the North Mecklenburg Chamber of Commerce and whose stated purpose is “The advancement of the civic, commercial, industrial, and agricultural interests of the North Mecklenburg area, and the surrounding territory; the promotion of the general welfare and prosperity of the North Mecklenburg area and its surrounding territory, and the stimulation of public sentiment to these ends…”

In addition, our Charter Bylaws under which the Chamber was incorporated, defined our area: (Article I section 3) “The Lake Norman area shall include the Towns of Cornelius, Davidson, Huntersville and the greater Lake Norman area.” To this end, our Chamber has, since its inception, included a Town Board Representative from each of the three North Mecklenburg Towns.

Could Founding Chairman John Cherry have created chambers of commerce in each town rather than a more united regional chamber? Yes, he could have. However, Mr. Cherry and the founding members realized our business members could achieve a great deal more working together than individually. This regional model and approach has significantly benefited our businesses and served our communities in a unified way during a period of extraordinary growth.

As you may know, The Lake Norman Chamber was recently recognized for its impressive community service and business related programs and events by being named Chamber of The Year for North and South Carolina.  Our award winning level of regional service will continue as we fulfill our mission of unparalleled representation of the businesses of Huntersville, Cornelius, Davidson and the greater Lake Norman region.

Our Chamber is committed to maintaining its role in the fabric and growth of the Huntersville community and the Lake Norman area.  We are the Huntersville Chamber, we are the Cornelius Chamber, we are the Davidson Chamber, we are the Chamber for our neighboring lake communities, and we have been for almost 30 years. We are your Lake Norman Chamber of Commerce.

Callan H. Bryan

2016 Chairman of the Board of Directors

Lake Norman Chamber of Commerce

February 19, 2016 Posted by | Chamber of Commerce, Uncategorized | , , , , , , | Leave a comment

The regrets of a southern strategist

Russell thoughts 1Last year, many of us watched the Senate campaign between Thom Tillis and Kay Hagan play out on our televisions and splashed across the papers in the most expensive race in U.S. history. More than $103 million was spent as the candidates engaged in a spirited campaign.

Thom is not just a huge supporter of business at the lake or simply one of our own.  I have known the Senator and his wife Susan for more than a decade and they are both personal friends. I cringed watching the attack ads on TV and seeing the messaging in newspapers.  Much of it was baseless and untrue.  I’m also quite certain the same could be said in regards to the attacks on then Senator Hagan.

A product of South Carolina, one of our native sons was a master of negative advertising.  The late Lee Atwater had few rivals in his ability to spin, boxing candidates into corners, and helping his party and their candidates onto victory.

In the last few weeks I have read things on social media about local candidates for office that I think would make even Lee Atwater blush.  Social media such as Face Book and Twitter allow anonymous critics to hurl filth with the only true goal – to maliciously hurt another individual.  Some keyboard cowboys and cowgirls launch personal attacks that they would never do face to face.  What some claim as fact is nothing more than pure fiction designed to prop themselves up by pulling others down.

In the end, it is our community which is hurt most by the baseless accusations and negative attacks. Negative campaigning is nothing new.  The founding fathers of our country did not get along either. Even George Washington was falsely accused of being senile by those who sought to take his office.lee-atwater-1138-20070813-4

Perhaps no one said it better than Lee Atwater himself.  Facing the illness which eventually took his life at age 40, he said, My illness helped me to see that what was missing in society is what was missing in me: a little heart, a lot of brotherhood. The ’80s were about acquiring—acquiring wealth, power, prestige. I know. I acquired more wealth, power, and prestige than most.”

“But you can acquire all you want and still feel empty. What power wouldn’t I trade for a little more time with my family? What price wouldn’t I pay for an evening with friends? It took a deadly illness to put me eye to eye with that truth, but it is a truth that the country, caught up in its ruthless ambitions and moral decay, can learn on my dime. I don’t know who will lead us through the ’90s, but they must be made to speak to this spiritual vacuum at the heart of American society, this tumor of the soul.”

The words we choose can be daggers to the soul or inspire others to reach new heights. In the end – the choice is ours.

October 27, 2015 Posted by | Personal, Politics | , , , , , , , , | Leave a comment

Finding the opportunity in our differences

diversityPick up a paper and the headlines are likely filled with trouble and unrest. Last year, the nation watched in anguish as cable news displayed the riots resulting from anger in Ferguson, Missouri. The racial tension was not confined to that region as protests and violence erupted across the country from Seattle to Downtown Davidson as students and teachers alike participated in a “Die-in.”

Spectators attending the annual Christmas in Davidson event looked on as protesters lay in the streets, their hands behind their backs, in a silent protest to a not guilty verdict. Christmas carols fell silent as the discontent seeped into the evening Yule Tide event

The last few weeks has seen our community gripped in a much less violent demonstration at the recent Kerrick trial of a white police officer accused of using unnecessary force in the attempted arrest and subsequent death of a black man. The mistrial again provoked demonstrations in the minds of some that somehow justice did not prevail.

Frustration, anger, and tension are not just confined to race as our state legislature in Raleigh finds rural lawmakers pitted against their urban counterparts. Perhaps at no other time in history has our state been so starkly divided between communities that are growing and those who are not.

Look no further than here at Lake Norman as we wrestle with the notion of tolling what many consider our main street – I77. This year marks my 20th year at the Lake Norman Chamber and at no time have I witnessed an issue which has so bitterly divided our community and region with the “haves” vs the “have nots.”

While transportation and some elected officials would point out that Express Lanes provide “choice” and guaranteed mobility to drivers, opponents which refer to them as “Lexus Lanes” see them as a tax on a “local road” that many simply cannot afford, and in the case of truckers, are prohibited from using.

Against the backdrop of these trying times, I am reminded of the words of the Reverend Martin Luther King.  In the midst of the Civil Rights struggle, Dr. King said, “The measure of a man is not where he stands in times of comfort and Kingconvenience, but where he stands in times of challenge and controversy.”

The one thing we can be assured is there will be change.  Challenges are brought about by change. Today is different than yesterday and tomorrow will be different than today.

Perhaps there is no more stark contrast politically to Rev. King than former President Ronald Regan. Regan too understood diversity when he reminded us, “It’s not enough to be equal in the eyes of God.  We must be equal in the eyes of each other.”

In September, the Chamber embraces “Diversity” and recognizes those companies, businesses and individuals who promote and encourage inclusion in their business practices at our annual Diversity Luncheon on September 17th.

As we face each new sunrise, let us move closer to the day, when we as a community, nation, and people find the opportunities in our differences and the strength in our common ground.

Bill Russell

August 31, 2015 Posted by | Chamber of Commerce | , , , , , , , , , , | Leave a comment

The Millennial Generation – Shaping the Marketplace and Workforce

millenials_splashQuickly taking their place in the workplace is a new generation of workers – The Millennials.  Born between 1977 and 1998, approximately 75 million Americans can be identified as a Millennial. This demographic, representing, one-third the total U.S. population in 2013, is changing the way companies brand products and having major impacts on management and marketing.

Recently I was listening to a program on one of the Charlotte radio stations as they interviewed an authority on the Millennial Generation.  Large food retailers such as McDonalds are already taking note of the buying power this generation represents. It was pointed out this group was much less likely to be swayed by traditional brands, instead relying on recommendations from close friends.

This generation is the first to have access to the Internet during their formative years.  They have grown up with the world at their fingertips in an age of instantaneous information.  They are also the generation that will shape our economy for the next few decades.

Millennials are not just connected via social networks, they value the role they play in the community.  A 2013 poll found that this group, also known as “Generation Y”, was more open minded than their parents on controversial topics and are very civic minded.

Last fall, the Chamber created the Lake Norman Young Professionals, a program specifically for young people ages 18 to 39 inclusively. The group is composed of chamber members or employees of chamber members who meet monthly to network, enrich their personal and leadership skills through informative programs, and work together on community projects.

They utilize Face Book and a website to organize meetings and provide an important resource as we engage this new generation into our local communities and the region.

2015 Chamber Chair Mike Russell, Terrii Manning - CPCC, Bill Russell - LKN Chamber, with Lauren Crawley, Katie Jones, and Marley Caddell from Belk dept Stores. —

2015 Chamber Chair Mike Russell, Terrii Manning – CPCC, Bill Russell – Lake Norman Chamber, with Lauren Crawley, Katie Jones, and Marley Caddell from Belk dept Stores. —

Last week, the Chamber examined the millennial generation more closely at a PowerLuncheon at River Run Country Club. Terri Manning, the Associate Vice President for Information Technology and Research Services at Central Piedmont Community College, led the discussion. The program was Presented by Belk Department Stores.

Manning spoke about the societal influences on generations as well as the strengths and talents of generations working today.  She pointed out that this is not your parent’s workforce as expectations have changed.  Perhaps the most important questions is how do we, as business owners, managers, and supervisors motivate and reward today’s new workforce?

Dr. Manning’s presentation is available by visiting the Chamber’s website.  You can find her PowerPoint here – Examining the Impact of the Millennial Generation.  You can also view this document from Dr. Manning – 14 Rules of the New Workplace That Millennials Need to Master.

No generation has been more influenced by technology and the computer than the millennials.  These new entrepreneurs are wired for success and very soon, if not already, America will feel the power of her young people.

Bill Russell

August 28, 2015 Posted by | Chamber of Commerce | , , , , , , , , | Leave a comment

SPECIAL BUSINESS BRIEFING: The Business of Tolls – Myths, Misinformation and Mayhem

tollsThe Lake Norman Chamber of Commerce will hold two separate special business briefings on Tuesday August 11th and Tuesday August 18th from 6:30 to 8 pm at The Galway Hooker Irish Pub located at 17044 Kenton Dr. in Cornelius. While the chamber of commerce would like to encourage local business owners and managers to attend, the special business briefings are open to the public. Chamber leaders will be joined by Mecklenburg County Board Commissioner Jim Puckett as they cite the business and economic implications of the proposed Toll Lane plan on the Lake Norman economy.

The Chamber initially took a firm stance that the widening of I-77 from exit 36 to just below exit 23 was critical to the overall economic health of the region. Bill Russell, president of the chamber and an ex-officio board member of the Lake Norman Regional Transportation Commission, points out that local elected and business leaders were presented with the option of widening I-77 through tolling or waiting 20 years or more for the project to be funded with general purpose lanes.  “We did not think putting off relief for 20 years was an option,” he said.  “However, it would now seem the proposed HOT Lanes will not relieve congestion – it actually guarantees it!”

Past Chamber Chair John Hettwer agrees, “Like many business owners in the last few years, I was battling through the recession, building my business, and confident our elected leadership was looking out for all of us.  Unfortunately, they were being given misleading information by the NCDOT, and we now find ourselves in a fight for the economic and business vitality of our region.”

Jim Puckett, Mecklenburg County Commissioner for District #1 has been a longtime opponent of the toll project.  “I- 77 is the lifeline of North Mecklenburg and South Iredell counties and the current design and tolling plans will have a devastating impact on the future of our region and economic development going forward.  With the current ill-conceived plan contracted to last 50 years NOW is the time for the business community to push for a better solution. “

Chamber leaders hope to use the meetings to further educate businesses and citizens on the impact of tolling at the lake and plans to move forward.  Russell said he hopes citizens and business owners will attend one of the two meetings and encourage their friends and neighbors to attend. “I know a great many elected leaders, including our governor, say it’s far too late to stop this project now.  Perhaps so, but on the other hand it’s simply never too late to do the right thing.”

August 11, 2015 Posted by | Chamber of Commerce | , , , , , , , , | Leave a comment

Life’s Great Lessons – #1 It’s the little things

Yesterday when I arrived at the Chamber, I found my chairs moved out of the way in the office, indicating that our cleaners had been in vacuuming the floors and tidying up the office over the weekend. I spent a little bit of time deleting emails and transferring files before making a mad dash home to watch the afternoon college bowl games.  I hoped for a West Virginia win as I have a great many close friends with a strong WVU allegiance.

I’m not going to comment on the Clemson game other than to say, if there is a hell where mankind spends eternity languishing for their transgressions – for me it would be in Death Valley (SC) watching Clemson have their way on a football field, listening to the Tiger Rag droning on and on to the screaming delight, and might I add, downright annoying orange clad fans. Perhaps if I have done something particularly heinous in my lifetime, I might have to succumb to being dressed in orange pants and a purple shirt with a giant tiger paw – oh my!

As I sat here in the office, I peered over at the empty waste basket and recalled a story I heard many years ago. As the story goes, some young student is breezing through a pop quiz his high school teacher has presented. The student is flying through the quiz until he gets to the last question, “What is the first name of the woman who cleans the school?”  The student recalled he had seen the cleaning woman several times.  She was tall, dark-haired and in her fifties, but how could he possibly know her name?

The student handed in the paper, leaving the last question unanswered. However, before class recessed, another student inquired if the last question would actually count toward the test grade. “Absolutely,” said the teacher, adding, “In your careers you will meet many people. Everyone is unique and significant. They deserve your attention even if all you do is smile and ask how they are.Cleaner

It doesn’t take much time out of the day to thank those who help you along the way. Quite a few serve in thankless jobs but make our task easier. Remembering the story, I smiled thinking I needed to remember in 2015 to slow down and keep in mind – it’s the little things.

By the way, thank you Angelo and Anne with Sir Cleans a Lot. You may be rarely thanked but your service never goes unnoticed – or appreciated!

Happy New Year!

December 30, 2014 Posted by | Leadership Lessons | , , | Leave a comment